Our Biggest Challenge
By Frederick Miller, MD, MBA, MHA
I remember vividly—as may many of you—that fateful Tuesday morning, January 28, 1986. The Space Shuttle Challenger exploded just over a minute into its spectacular and promising liftoff. All eyes were set on this revolutionary journey, its precious human cargo, and tenth mission into new realms of space travel. The goal: To put America back on the interstellar podium. Which leads me to you and PhyMed.
What took the Space Shuttle fatally off course? O-rings. A failure of an essential part.
PhyMed’s organizational evolution, successes, recognition and the traction of our practices has been a skyrocketing success. Our “blue ocean” strategy competing on clinical excellence, value-added services, operational efficiencies, a full commitment to and the integration of technological innovation has catapulted us into this space as a viable alternative partner.
And the deep relational partnerships with our customers, patients, referral sources and facilities have launched us on the path to be an anesthesia services organization second to none. Our destiny is set, the path is clear, the course has been charted but the successful launch may have its challenges.
So what are our O-rings that could take us off course?
- Obstructions to the implementation of our strategy and growth opportunities. Individuals within the organization may be resistant to change, refusing to be adaptive but rather to remain reactive and unsupportive of their colleagues. We won’t allow that.
- An organization fixated on historical accomplishments. We have an opportunity to do great things collaboratively and with esprit de corps. To write our own “story.”
- The failure to fully embrace technology and recognize the advantage it offers. Complete technological integration will greatly differentiate us providing greater added value and value creation for our partners. In this we have the opportunity to lead.
As we continue on this mission exploring this space, we can’t afford nor can we tolerate any O-rings.
I’ve been told that I’m outspoken, opinionated, extremely competitive, too much of a perfectionist, A++ personality, and have too high expectations. All true!
But I’m very compassionate, extremely focused, care more about others and the bigger picture than myself, am willing to challenge the norm, take accountability and responsibilities seriously, not allow failure as an option, and finally am one of a few truly equally right-brained and left-brained people. I’ll let you be the judge.
The Challenger Space Shuttle disaster clearly exemplifies how one tiny mishap can spell disaster for one of the most complex machines ever engineered. I’m committed to exploring and traveling into the realms of anesthesia and healthcare services, but my ultimate responsibility and obligation are to ensure a successful journey on solid ground, to protect the vessel, and to eliminate the O-ring failure or any threat to us (PhyMed)!
“Houston we have a liftoff!”